Jamie’s Hand Engraving operates as a studio-based engraving service and does not operate as a walk-in or customer-facing premises. All commissions and enquiries are arranged in advance, and the studio is not available for client visits, drop-offs, collections, or appointments.

Shipping

Completed orders are carefully packaged and dispatched from Melbourne, Victoria.

Shipping costs and available delivery options will be provided or discussed before your order is confirmed. Where appropriate, tracked postage will be used so that the progress of your parcel can be followed.

Sending Items for Engraving

If you are supplying an existing item for engraving, shipping arrangements will be discussed with you before the item is sent.

Please do not send items without prior arrangement. This allows me to confirm that the item is suitable for engraving and provide the appropriate delivery details.

Customers are responsible for securely packaging items sent for engraving. For valuable, sentimental, or difficult-to-replace pieces, tracked and insured shipping is strongly recommended.

Melbourne-Based Clients

For local clients, in-person consultations, handovers, or collections may be arranged by prior appointment away from the studio.

Appointments can be held at the client’s business premises, where appropriate, or at another mutually agreed third-party location. The meeting location and arrangements will be discussed and confirmed in advance.

Commissions can also be managed entirely through email and shipping if an in-person meeting is not required.

Delivery Times

As each engraved piece is individually produced, the time required before dispatch will vary depending on the nature and complexity of the commission. An estimated completion timeframe will be provided when your project is discussed.

Once a parcel has been handed to the postal or courier service, delivery times are outside the direct control of Jamie’s Hand Engraving. If an issue occurs during transit, I will assist where reasonably possible with tracking enquiries or a claim with the carrier.