Refunds and Returns Policy

Last updated: 18 October 2025

At Jamie’s Hand Engraving, every piece is handcrafted with care. As a small artisan studio, each item is made to order or finished by hand. so I stand behind the quality of my workmanship and materials.
If something isn’t right due to a fault in my construction or materials, I will work with you personally to repair, replace, or refund your item.

If the damage has occurred through misuse, accident, or neglect, I can still help, repairs can often be made at cost, so your piece can continue to be part of your story.

Overview

Our refund and returns policy lasts 30 days from the date of delivery.
If more than 30 days have passed since your purchase, unfortunately, I can’t offer a full refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition you received it, and

• Returned in its original packaging.

Please include your proof of purchase or order confirmation with your return.

Non-Returnable Items

Because each piece is made to order and often personalised, custom or engraved items are generally non-returnable unless there is a fault with workmanship or materials.
Other non-returnable items include:

• Gift cards

• Downloadable digital products

• consumable items

Please do not send your purchase back without first contacting me.

Partial Refunds

In some cases, only partial refunds may be granted:

• Items not in their original condition, damaged, or missing parts for reasons not due to my error

• Items returned after the 30-day period

Refunds

Once your return is received and inspected, you’ll be notified by email whether your refund has been approved.
If approved, the refund will be processed and applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company — it may take some time for the refund to appear.

3. Contact your bank — processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact me

Sale Items

Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded unless faulty.

Exchanges

Items will only be replaced if they are defective or damaged due to craftsmanship.
If you need to request an exchange for the same item, please contact me before returning your item.

Shipping Returns

To return your product, please contact me to receive the return address.

You’ll be responsible for return shipping costs. These are non-refundable.
If you receive a refund, the return postage cost will be deducted from your refund amount.

For high-value items, please use a tracked or insured shipping method, as I cannot guarantee receipt of untracked parcels.

Contact Me

If you have any questions about your order, repair, or return, please contact:
https://www.jamiehandengraving.com.au/contact/